You will receive service from technicians who are Factory Certified on all the products we sell, through intensive courses, refresher sessions and stringent written examinations.

  You receive Rapid Parts Replacement for your telephone system from our large inventory, right here in our Northern Nevada Warehouse.

  You can be assured Pacific States Local Service-Dispatch Center Delivers Round-the Clock Service… and we guarantee it!

  Comprehensive Service…24 hours a day… 7 days a week.

  Emergency Service… guaranteed response within 2 hours.

  We believe training is the most important part of your purchase satisfaction. Our Customer Service Staff is dedicated and responsible for your total satisfaction with your Pacific States Communications System.

  Your staff will be prepared… and comfortable with your new system when it goes online. We will conduct pre-training at your facility prior to installation. All employees will receive comprehensive hands-on user training, on how to use the complete phone system.

  On the day of cut-over, you can count on Pacific States’ team of customer service representatives, sales representatives and technicians to be available on-site to answer your questions and provide individual assistance, as required. If the need arises to make adjustments, we can do so quickly and without disruption.

   You can call us anytime. When you add new hires… just call and we’ll come out and train your people, ensuring that your entire staff has the same level of training and operational confidence. We want you to get the most out of your system.

  We provide you with One Point-of-Contact. We will help you coordinate your installation with the long distance companies, contractors, building managers and whoever else is required in order to meet your cutover date. We track all aspects of the entire scope of the communications project from beginning through completion.

  We perform all system installations to meet or exceed applicable building and electrical codes, and conform to national telephone and data installation standards. A site preview ensures that equipment and installation requirements are met for every system prior to cut over.

  Pacific States Communications provides complete point-to-point voice and data structured cabling systems for today’s advanced network requirements. We provide you with complete design, layout, installation testing and maintenance for your voice and data network.

  Pacific States maintains a full-time professional installation team, and all of our work is tested and certified at the time of completion to assure you the highest quality installation. All data systems cabling follows EIA/TIA standards for compliance. All cable, connectors and panels are Underwriters Laboratories (U.L.) verified and certified.